Onboarding Overview
Service Activation Team
Gather the critical information needed upfront to ensure we can provide ongoing exceptional service experiences to your customers when they call the service desk.
Service Activation Team Introduction
The Onboarding Process
Video Trainings & Areas of Service
Pre-Sales Technical Engineering
After the Sales First Appointment
Review your proposals and create the best possible IT solution to help you win and support new customers.
Migration Management & Support
NOC or NOC & Service Desk
Scheduling and resource management to make projects efficient and successful for transitioning existing customers.
New Solution Implementation
MSP and MSSP Solutions
Scheduling and resource management to make projects efficient and successful for new customers.
Meet Your Service Activation Team
You can reach the Service Activation Team at implementation@myitrequest.com or 855.636.9499.
Orders can be requested at portal.collabrance.com/submit-order and questions can be emailed to orders@collabrance.com.
J Newlin
Network Tier 3 Engineer
Matt Rood
Network Tier 3 Engineer
Alex Kennedy
Systems Analyst, Tier 2 Technician