Information Collection
Service Activation
Ensure you're gathering the critical information needed upfront so we are equipped to provide ongoing exceptional service experiences to your customers when they call the service desk.
Learn more about the process of collecting information for an onboarding.
Data Requirements
Information needed for different Collabrance service offerings. "About this Company" information is categorized by:
- Critical: Information needed before service activation.
- Impactful: Information needed within 30 days of service activation.
- Beneficial: Information collected when possible.
Data Collection Options
- Paper-based reports
- Electronic file transfer
- IT Glue integration
- Configuration form
Subscriber Migration
Data Collection From Existing PSA Systems
