Subscriber Migration Process

Let's continue to work together to migrate customers onto "NOC" or "NOC & Service Desk" solutions and services.

Learn how Collabrance can help you effectively transition your customers with our repeatable process.

Project Planning Call

After you submit "NOC or NOC & Service Desk" Order for new customers, Collabrance will schedule a Project Planning call.

During the Project Planning Call with the Service Activation Team, you can expect the following:

Review scope of migration
Assign responsibilities and deadlines
Build project timeline
- Gather information
- Stabilize hardware
- Implement RMM tools
- Initiate Service

Discover	Learn	Deploy	Secure	Activate
Install Probe on Network Create Collabrance Admin Account Configure ITGlue & GlueConnect	Collect Information Generate Device Inventory Review Active Directory (if Service Desk is being offered)	Install RMM Agent Implement Other Services if Offered Data Protection UTM Email	Remove Existing AV Deploy Collabrance AV Complete Stabilization OS RMM Disk	Meet Service Team Review Ticket Process Service Activation Service Desk Orientation

Information collection completed
Network stabilized
- Devices upgraded if needed
- RMM agents and AV installed
Collabrance NOC activated
Service orientation delivered by Service Provider (Subscriber Welcome Book; Subscriber Resource Sheet)
- When to contact
- How to contact
- What to expect