Service Delivery

We're eager to work together to serve you and your customers.

Learn more about our team, how we help each other, and the platforms we use to work better together!

Service Desk

Team Breakdown & Ticket Processes

How is the Service Desk team structured?

What is the ticket process for the Service Desk?

Platform Best Practices

Learn about the different platforms we use to work effectively and efficiently together.

InteGreat

Setup and user instructions for our ConnectWise integration.

Learn more

ConnectWise

Overview of logging in, the sidebar menu, favorites, tickets, reporting and more.

Learn more

IT Glue

Tips on navigation, assets, and password management.

Learn more

Service Desk Leaders

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Hollie Braid

Director of Service Delivery

Meet Hollie

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Erik Bussey

Service Desk Leader

Meet Erik

Service Catalog

Learn more about how we work together, processes, roles, responsibilities, and other important information needed to provide customers exceptional service experiences.

View Resources

Collabrance LLC

1005 Blairs Ferry Rd NE, Suite 200

Cedar Rapids, IA 52402

Copyright © 2025 Collabrance. All Rights Reserved