QBRs

Build your relationship, continue adding value, and identify opportunities to upsell customers by performing recurring Quarterly Business Reviews (QBRs).

Download QBR Template

Preparing Your QBR Overview Sales Training

Prepare your QBRs to effectively show the value you provide to keep customers

Who should be included in these meetings?

Involve people at all levels, including:

  • Executives
  • Operations
  • Sales & Marketing
  • Support
  • Finance
  • Technical

What do I need to know prior to meeting?

You need to know the basic business model and processes of this subscriber. If you do not understand these things, always start with questions to learn more about their processes and how technology affects each area of their business directly, like:

  • What are your top 3 initiatives for the year?
  • What are the top 3 challenges you face as a business?
  • How does technology impact these initiatives and challenges?

What should I include in my QBR?

  • 4 Helpful Lists (What's Right, What's Wrong, What's Missing, What's Confusing)
  • SWOT Analysis (Strengths, Weaknesses, Opportunities, Threats)
  • Business Implications
  • Technology Roadmap 
  • Identify equipment that needs replaced: warranties, aged, overworked, etc.
  • Establish future stabilization work needed
  • Business Continuity Plans
  • Recent Performance Metrics (1/3 of meeting time or less!)
  • How has service been? Any requests or additional needs?
  • Feedback

What Collabrance Tools can help me with my customer QBRs?

What kind of data should I provide?

Review of stabilization work, alerts and requests from their environment, and all remediation

  • Review patching policy in detail
  • Show all of the backup alerts we are monitoring to show successful backups (peace of mind, this is their insurance policy)

What questions should I ask to seek new information?

  • How does technology impact your monthly/quarterly/annual goals?
  • Any environmental changes since our last visit?
  • Any planned changes within the next quarter to year?
    • Addition/reduction in staff
    • Moving/new office space
    • Any big projects?
    • Software expirations/upgrades

What business planning questions should I bring up?

Budget

Process Improvement

Regulations and Compliance

Industry Specific Information

Productivity

Wish List

QBR Resources