Thin and Zero Clients
Remote Monitoring & Management (RMM)
Thin Clients and Zero Clients are both small form factor, solid state computing terminal devices, specifically designed for Virtual Desktop Interface (VDI).
Roles & Responsibilities
Collabrance Responsibilities
Standard Service included in support fee
- Support user connection to server
- Coordinate RMA activities with Service Provider
Elective Services available for additional fee
- Not Applicable
Service Provider Responsibilities
- Provide end user training
- Set expectations for the user experience
Subscriber Responsibilities
- Not Applicable
Technical Details
There are 2 main pieces of client hardware to deliver a VDI – Thin clients and Zero clients. The primary manufacturers are Dell/Wyse, Lenovo and HP.
Differences
Is there are a master image on the server?
- Thin - Image can be created similar to a work station for mass deployment
- Zero – No image, they support whichever protocol they have embedded in them
What OS is on the client?
- Thin – Linux, Embedded Windows
- Zero – No OS
** Disclaimer: Service Providers must comply with identified Collabrance Requirements in order for items referenced in our Service Catalog to perform properly. **