New MSP Overview Trainings
We're eager to begin our journey working together to scale your managed services business.
Let's Get Started
We want to help you achieve greater success in all areas of your managed services business by providing education and best practices in the following areas.
SALES & MARKETING
To help you meet your desired performance targets, learn more about our proven sales process, inbound marketing strategies, and pricing methodology.
TECHNOLOGY STACK
Gain insight into our product development process, technology roadmap, and the different standardized solutions available to support your customers' needs.
SERVICE ACTIVATION
Understand how we can provide you technical support in the pre-sales and onboarding process by learning about our team roles, responsibilities and expectations.
TECHNICAL TOOLS
Review the tools used during onboardings and supporting your customers. During this session, we will perform an initial discovery on either your internal environment, customer, or prospect's network.
SERVICE DELIVERY
Gain a basic understanding of the technical tools, tracking metrics, and processes built to provide your customers exceptional service experiences when working with our teams.
BILLING & INVOICING
Learn how you can pass charges to your customers by understanding our billing process, documents, and reports. We will work with you to achieve familiarity with the format, timing, and other billable work.