Service Cancelation Procedure

Collabrance requires 7-10 business days lead time to cancel service.

All services are billed for the entire month in which service is canceled. When a customer needs to cancel service, please download the Cancelation Form and submit it on the Portal as part of our Collabrance Offboarding Process. Questions can be sent to billing@collabrance.com.

• For services that include hardware to be returned (e.g. Fortinet), the final month for invoicing will be the month Collabrance receives the product in our Cedar Rapids office, and it is verified to still be in good working condition.
• When canceling Datto services, Collabrance needs to be notified by the 10^th of the month in which cancelation is requested to have these charges stopped with our vendor. If we do not receive notification by the 10^th of the month, you will be billed an additional month of service.
• For software, cloud and monitoring services (e.g. Intermedia, Excel Micro, and Intronis) the final full month of invoicing will be the month the service is canceled and the software is uninstalled.