Billing Quantities

Each user in the Active Users OU in Active Directory will be counted by our integration tool which will update the quantities for the product automatically for invoicing each month. The same applies to any users in the Mobile Only OU. Generally, any user changes need to be received in our Service Desk at least 4 days prior to the end of the month to give us processing time. Any changes received in the last 3 business days are not guaranteed to be reflected on that months invoice.

On the 1^st of each month, a report will be emailed to you that recaps the user changes that were completed by the Collabrance Service Desk during the previous month. The report is broken out by Subscriber so that you can then use this report to adjust your billing.

Each physical or virtual server on the network on the 23rd day of the month will be counted for billing by our integration tool each month. An automatic report of any changes is also sent out by our integration tool on the 24th of month. This is designed to give you time to review and make any changes prior to billing. This report will show you the changes for the last 30 days and the quantities that will bill. For any changes (additions or deletions), there is a detailed section at the bottom of the report that will give you the name of the server(s) that changed and the date.

Each workstation on the network on the 23rd day of the month will be counted for billing by our integration tool each month. An automatic report of any changes is also sent out by our integration tool on the 24th of month, to give you time to review and make any changes prior to billing. This is designed to give you time to review and make any changes prior to billing. This report will show you the changes for the last 30 days and the quantities that will bill. For any changes (additions or deletions), there is a detailed section at the bottom of the report that will give you the name of the workstation(s) that changed and the date.

Each active mailbox in a given month will be counted and invoiced each month.

Any mailbox created / deleted in the month will be billed for the entire month. Deleted mailboxes will drop from billing the month after deletion.

This will be billed based on when the offering has been setup.

This is billed for all users each month.

You will be billed in the month the service is setup. Billing is setup based on the type of device you want covered (e.g. server, size of Fortinet).

This service requires a 12 month commitment.

Security awareness training will be billed in the month the service is setup with our vendor.

This is billed on a per user basis.

There is a $75.00/mo minimum billing for this product.

Collabrance will bill for the data storage at the pricing tier selected at onboarding and bill for any overages incurred each month.

It is the Service Provider’s responsibility to notify Collabrance when a Subscriber would like to change pricing tiers.