Project Work Invoices
Each week invoices are prepared for services performed outside or beyond the scope of services provided, or are for work performed after normal business hours. These are called “Project Work Invoices.”
Overview of Project Work Invoices
What can you expect with Project Work Invoices?
- These invoices are typically received on Mondays for work performed the past week.
- The invoices are for informational purposes only to tell you what work was performed, how long it took and the associated charges. This is provided to you so you can pre-invoice your customer to have the cash flow available when you receive your monthly invoice from Collabrance.
- No payment is required when you receive these invoices. The charges will be included on the next regular monthly invoice you receive from us.
- Some project work will require advanced approval. We will send these approvals to the contact you identified in the New MSP Setup Form. However, if no contact was identified, it will be assumed any employee at the Service Provider can approve billable work. It is up to the Service Provider to regulate approvals inside their organization. The Service Provider must ensure its employees know if they are authorized to commit their organization to charges.
- If you are unaware who is delegated as your billable charges approver, contact the finance department and we can get that information for you.
- After hours user support charges are included on project work invoices.
- Normal business hours are Monday – Friday from 7:00 am – 7:00 pm Central Time
- For user support after those normal business hours, a user’s call will be answered by a 24x7 answering service, who will indicate that after hours support is billable, and will connect the user to a Collabrance on-call technician if the user agrees to accept the billable charges.
** Disclaimer: Service Providers must comply with identified Collabrance Requirements in order for items referenced in our Service Catalog to perform properly. **