Adding New Customers and/or Services
For newly added services, we prorate based on the number of days in the month and the date the service/product was active or shipped. Changes in quantities (additions or removals) of existing services/products are not prorated. It is possible to be billed for some services/products before remote monitoring services are activated (i.e. before the RMM “go-live” date).
Billing Overview of Adding New Customers and/or Services
What can you expect for billing when adding services and/or new customers?
Proration Calculation
- Figured as: number of days in the month – minus the number of days the service/product is not active, plus one day, multiplied by the rate of the service/product, divided by the number of days in the month, and then multiplying that number by the quantity.
- For example: Customer had a go live date of October 21 (proration date) for RMM services with 5 users. Days in month (31) - Go live date (21) plus 1 or (31-21) +1 = 11. Rate ($41.50)/Days in Month (31) = 1.3387. Days active (11) multiplied by daily rate amount (1.3387) = Product prorated price ($14.73). Product prorated price ($14.73) multiplied by the quantity to bill (5) = $73.63 or (11*1.3387*5) = $73.63
Proration Date
- The proration date for user/workstation/server support is the “go-live date” for those services.
- Fortinet billing begins when the device is shipped, with the shipping date of the device being used for the proration date.
- If upgrading or replacing an existing Fortinet, there is no proration.
- When first adding Datto services, it is charged on a prorated basis in the month the device is activated, based on the activation date.
- If the device is not activated within 60 days of the order date, monthly billing will begin at that point.
- If upgrading or replacing an existing Datto, there is no proration.
- Hosted Email or Message Security uses the service entry date in the vendor application as the proration date.
- Security Awareness Training uses the date the service is setup with our vendor as the proration date.
- SIEM/SOC uses the date the service is setup with our vendor as the proration date.
Setup Fees
- You will be charged setup fees as products begin billing for new deals.
- Setup Fees are not prorated.
- Core Setup Fees
- Per location (a location is where you have a Fortinet device located or the main location if not utilizing a Fortinet device).
- Per each active user in Active Directory. There is no setup fee for mobile users.
- For non Active Directory customers, the number of workstations will be used for the setup fee quantity
- These fees are charged when the customer goes live with our service.
- Migration customers are not subject to the core setup fees.
- Fortinet and VPN tunnel setup fees
- Fortinet setup fees are charged for subsequent additions or upgrades for existing equipment.
- VPN tunnel setup fees are per VPN tunnel and are billed in the month the VPN tunnels are setup.
- Hosted Email Migration Fees
- Depending on the migration type, may be charged in the month that the mailboxes are migrated, or when associated fees are charged to Collabrance from our vendor.
- For each mailbox that is migrated.
- Depending on the vendor, other transfer fees may apply when transferring account(s).
Shipping & Handling Fees
- These are charged for all hardware that you receive. Any device that ships from the manufacturer will incur drop shipping charges. The devices that ship from our office, will incur the charge associated with the requested shipping speed.
- Shipping and handling fees are outlined below:
- Drop Shipping – $20.00
- Ground Shipping – $50.00
- 2 Day Shipping – $85.00
- Overnight Shipping – $125.00
** Disclaimer: Service Providers must comply with identified Collabrance Requirements in order for items referenced in our Service Catalog to perform properly. **